Job Description
We're urgently seeking a skilled IT Support Specialist to join our dynamic team in Wichita, KS. This immediate opening requires a tech-savvy professional ready to hit the ground running. If you excel at troubleshooting, customer support, and maintaining seamless IT operations, apply now to secure your spot in this high-impact role!
Responsibilities
- Provide first-level technical support for hardware/software issues across the organization
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage network security protocols and access controls
- Document IT processes and maintain accurate inventory records
- Collaborate with vendors to resolve escalated technical issues
- Train employees on new technology implementations
- Monitor system performance and proactively address potential risks
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 2+ years of hands-on IT support experience
- CompTIA A+ certification required
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong problem-solving and communication skills
- Experience with helpdesk ticketing systems (e.g., ServiceNow)
- Ability to work independently and prioritize tasks effectively