Job Description
Immediate Hire Opportunity in Chicago! Chicago Tech Solutions is urgently seeking a talented IT Support Specialist to join our dynamic team. This full-time position offers competitive compensation, comprehensive benefits, and the chance to make an immediate impact in a fast-paced environment. If you're a tech-savvy problem-solver ready to hit the ground running, apply today!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Manage user accounts, permissions, and security protocols
- Document incidents, resolutions, and system configurations
- Collaborate with cross-functional teams to implement technology solutions
- Train staff on new systems and best practices
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Windows OS, Active Directory, and Office 365
- Strong troubleshooting and diagnostic skills
- Experience with ticketing systems (ServiceNow preferred)
- Excellent communication and customer service abilities
- Ability to work independently under pressure