Job Description
Join our dynamic team at TechSolutions Wichita! We're urgently seeking a skilled IT Support Specialist to deliver exceptional technical assistance to our growing client base. This is a high-impact role offering rapid career advancement and competitive benefits in Wichita's thriving tech sector. If you're passionate about solving complex technical challenges and thrive in fast-paced environments, we want to hear from you immediately!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Manage and resolve critical IT infrastructure issues within SLAs
- Deploy and maintain cybersecurity protocols across client environments
- Document technical processes and create knowledge base articles
- Collaborate with cross-functional teams on system integrations
- Conduct proactive system audits and performance optimization
- Mentor junior technicians and implement training programs
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA Security+ or equivalent cybersecurity certification required
- Expertise in Windows Server administration and Active Directory
- Strong scripting skills (PowerShell, Python, or Bash)
- CCNA or equivalent network certification preferred
- Proven experience with cloud platforms (AWS/Azure)
- Excellent troubleshooting methodology and customer service skills
- Ability to work flexible hours including occasional on-call duties