Job Description
Join TechSprint Solutions' dynamic team as an Entry-Level IT Support Specialist and kickstart your tech career in Raleigh's thriving innovation hub! We're seeking motivated tech enthusiasts to provide critical support to our growing client base. This immediate opening offers hands-on experience with cutting-edge technology while working alongside industry veterans. Our collaborative environment fosters professional growth through mentorship and continuous learning opportunities. If you're passionate about solving technical challenges and eager to build a foundation in IT infrastructure, this is your moment to shine!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and remote access
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document support tickets and maintain accurate knowledge base articles
- Collaborate with senior engineers on network and security initiatives
- Assist with onboarding new users and equipment deployments
- Monitor system health and perform preventive maintenance tasks
- Participate in after-hours rotation for emergency support coverage
Qualifications
- Associate's degree in IT, Computer Science, or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Customer service mindset with excellent communication skills
- Ability to troubleshoot hardware/software issues systematically
- Familiarity with helpdesk ticketing systems (e.g., Zendesk, Jira)
- CompTIA A+ certification preferred (not required)
- Valid driver's license and reliable transportation
- Authorization to work in the United States without sponsorship