Job Description
Join our elite tech team immediately! TechSolutions Omaha is urgently hiring an IT Support Specialist to join our dynamic environment. This is your chance to make an immediate impact in a fast-growing tech hub. We offer competitive compensation, comprehensive benefits, and career growth opportunities. If you're passionate about solving complex technical challenges and thrive in collaborative settings, apply now!
Responsibilities
- Provide immediate technical support for hardware, software, and network issues
- Manage helpdesk tickets and prioritize critical system outages
- Deploy and maintain cybersecurity protocols across company infrastructure
- Train employees on new technology implementations
- Collaborate with cross-functional teams on IT projects
- Document technical procedures and maintain system documentation
- Monitor system performance and proactively address potential issues
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA Security+ or equivalent certification required
- Proficiency in Windows OS, Active Directory, and cloud services
- Strong troubleshooting skills for both hardware and software
- Experience with ticketing systems (e.g., ServiceNow, Jira)
- Excellent communication and customer service abilities
- Ability to work under pressure and manage urgent situations