Job Description
Join our dynamic team at Coastal Solutions Group as an Entry-Level Customer Service Specialist! We're urgently seeking motivated individuals in Virginia Beach with no prior experience to provide exceptional support to our growing client base. Full training provided! Enjoy competitive pay, comprehensive benefits, and a vibrant work environment. Perfect for recent graduates or career changers looking to start in customer service.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve technical issues and provide product information
- Document interactions in CRM systems accurately
- Collaborate with team members to improve service quality
- Meet daily performance metrics for response times
- Participate in ongoing training programs
- Maintain positive brand image in all customer interactions
Qualifications
- High school diploma or equivalent required
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Ability to work in a fast-paced environment
- Basic computer proficiency
- Positive attitude and eagerness to learn
- Must pass background check
- Reliable transportation required