Job Description
We are currently seeking a Technical Support Specialist to join our dynamic team in Philadelphia, PA. This is an urgent hiring opportunity designed for individuals who value stability and immediate results.
As a key member of our support team, you will be responsible for delivering top-tier technical assistance to our clients. We pride ourselves on our weekly pay structure, ensuring that your hard work is rewarded consistently and on time.
What We Offer:
- Weekly Payroll: Receive your paycheck every Friday.
- Immediate Start: Onboarding for qualified candidates begins within 48 hours.
- Modern Workspace: Access to the latest tech tools and a collaborative culture.
Responsibilities
- Provide first-level technical troubleshooting and support via phone, email, and remote desktop.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Log all support tickets and maintain accurate records in our CRM system.
- Escalate complex technical problems to senior engineers or vendors as needed.
- Conduct regular system maintenance and software updates to ensure optimal performance.
- Communicate technical concepts to non-technical clients in a clear, professional manner.
- Adhere to all company policies, safety protocols, and Service Level Agreements (SLAs).
Qualifications
- High school diploma or GED required; Associate degree in Computer Science or IT preferred.
- 1-2 years of experience in a technical support or help desk role.
- Strong proficiency in Windows, macOS, and Microsoft Office Suite.
- Excellent verbal and written communication skills with a customer-first mindset.
- Ability to work in a fast-paced environment and handle multiple priorities.
- Basic understanding of networking concepts (TCP/IP, DNS, VPN) is a plus.
- Reliable transportation is required for on-site support duties.