Job Description
We are urgently hiring a motivated Customer Service Representative for our Raleigh, NC office. If you are looking for a position with weekly pay and a fast-paced environment, this is the perfect opportunity for you.
Join a team that values hard work and dedication. We are looking for individuals who can deliver exceptional support to our clients while enjoying the stability of a full-time role. Start your new career with us today!
Responsibilities
- Manage Inquiries: Handle a high volume of inbound calls, emails, and chat requests professionally.
- Resolve Issues: Diagnose and troubleshoot customer problems to provide effective, timely solutions.
- Update Records: Maintain accurate and up-to-date customer information in our CRM database.
- Process Orders: Assist with order entry, returns, and billing inquiries to ensure smooth transactions.
- Collaborate: Work closely with the logistics and sales teams to address complex account needs.
- Follow Scripts: Adhere to established call scripts and quality assurance guidelines to maintain brand consistency.
Qualifications
- Education: High school diploma or GED required.
- Experience: Previous customer service experience is preferred, but we provide on-the-job training.
- Skills: Strong verbal and written communication skills.
- Computer Proficiency: Must be comfortable using Windows, Microsoft Office, and data entry systems.
- Availability: Must be available to work flexible shifts, including weekends.