Job Description
Are you looking for a stable career with a company that values your time and effort? NexGen Tech Solutions is currently expanding our team in Raleigh, NC and is looking for dedicated professionals to join our high-performance culture.
We specialize in providing top-tier customer support and administrative services for industry leaders. We offer a competitive benefits package, a supportive work environment, and the most important benefit of all: weekly paychecks.
Whether you are an experienced professional or just starting your career, we provide comprehensive on-the-job training to ensure your success. Join us today and take control of your financial future.
Responsibilities
- Manage high-volume inbound and outbound customer service inquiries via phone, email, and chat with a focus on resolution and satisfaction.
- Perform accurate data entry and record maintenance within our CRM and database systems.
- Assist customers with troubleshooting basic technical issues and product inquiries.
- Collaborate with team leads to identify workflow improvements and enhance service quality.
- Document all customer interactions and transactions accurately and in a timely manner.
- Adhere to all company policies, procedures, and safety regulations.
Qualifications
- High School Diploma or GED required; Associate's degree preferred.
- Previous experience in customer service, call centers, or administrative support is a plus but not mandatory.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Strong verbal and written communication skills with a professional tone.
- Ability to work independently while being a collaborative team player.
- Must be detail-oriented with excellent time management skills.