Job Description
We are urgently hiring a dedicated Tech Support Specialist for our weekend shift team in Houston, TX. If you are a problem-solver who enjoys helping others navigate technology, this is the perfect opportunity to join a forward-thinking company.
Our team operates on a flexible schedule, allowing you to enjoy your weekdays free while earning a competitive wage.
Responsibilities
- Provide Tier 1 technical support to customers via phone and email.
- Diagnose and resolve hardware and software connectivity issues.
- Log and track all support tickets in the CRM system.
- Escalate complex technical issues to senior engineers.
- Maintain a high level of customer satisfaction and professionalism.
- Assist in the testing and implementation of new software patches.
Qualifications
- High school diploma or equivalent; Associate degree preferred.
- Experience with Windows OS, Microsoft Office, and basic networking.
- Ability to work weekends (Saturday & Sunday) and holidays.
- Strong verbal and written communication skills.
- Excellent troubleshooting and problem-solving abilities.
- Reliable internet connection and workspace.