Job Description
Are you a technical problem-solver ready to make an immediate impact?
Apex Digital Systems is currently seeking a highly skilled IT Support Specialist to join our dynamic team in the heart of New Orleans. We are offering an immediate hire opportunity for a dedicated professional who thrives in a fast-paced, innovative environment. If you are passionate about technology and delivering exceptional user support, we want to meet you.
In this role, you will be the first line of defense for our employees, ensuring seamless technology operations across our local and hybrid workforce. You will work directly with leadership to identify technical gaps and implement scalable solutions.
Why Join Apex Digital?
- Immediate Start: Onboard and begin contributing from day one.
- Competitive Compensation: Comprehensive salary package plus performance bonuses.
- Growth Opportunities: Clear pathways for advancement into Systems Administration or Network Engineering.
- Premium Benefits: Health, dental, vision, and 401(k) matching.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and ticketing systems, resolving hardware and software issues with a focus on rapid turnaround times.
- Manage the full hardware lifecycle, including the deployment, configuration, and maintenance of laptops, mobile devices, printers, and peripherals for employees in New Orleans.
- Configure and troubleshoot Windows and macOS operating systems, Office 365 applications, and VPN connectivity.
- Collaborate with the Security team to ensure compliance with data privacy standards and implement best practices for cybersecurity awareness.
- Perform proactive system monitoring and maintenance to prevent downtime and ensure optimal system performance.
- Train and mentor junior staff members on standard operating procedures and technical best practices.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or equivalent work experience.
- Minimum of 2-3 years of experience in Help Desk, Technical Support, or a related IT role.
- Valid CompTIA A+ or Network+ certification is strongly preferred.
- Proficient knowledge of Active Directory, Azure AD, and Microsoft 365 suite.
- Strong analytical and troubleshooting skills with the ability to diagnose complex technical issues under pressure.
- Excellent verbal and written communication skills, capable of translating technical jargon for non-technical staff.
- Ability to lift and move computer equipment (up to 40 lbs) as needed for setup and maintenance.