Job Description
We are urgently hiring a Weekend Technical Support Specialist to join our high-performance IT team in Denver, Colorado. Due to an immediate expansion in our client base, we need a dedicated professional to manage our weekend operations and ensure business continuity.
This is a fantastic opportunity for tech-savvy individuals looking for a stable role with a competitive hourly rate. You will be the critical link between our users and our technology stack, resolving complex issues efficiently while providing top-tier customer service.
Why Apply?
• Competitive Pay: $18 - $26/hr
• Immediate Start Available
• Weekend-Only Schedule (Saturday & Sunday)
• Comprehensive Benefits Package
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote desktop tools.
- Diagnose and resolve hardware, software, and network connectivity issues for internal users.
- Manage and troubleshoot mobile device configurations and operating systems.
- Document all incidents, resolutions, and troubleshooting steps in the ticketing system.
- Perform routine system maintenance and patch updates during off-hours.
- Escalate complex technical issues to senior engineering teams when necessary.
- Collaborate with the support team to improve knowledge base articles and processes.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent professional experience.
- Minimum of 2 years of experience in a technical support or help desk role.
- Mandatory Requirement: Must be available to work weekends (Saturday and Sunday).
- Strong problem-solving skills and the ability to troubleshoot under pressure.
- Excellent verbal and written communication skills.
- CompTIA A+ certification or equivalent technical knowledge is a plus.