Job Description
URGENT HIRING: Immediate Start Available!
Join our dynamic team at TechFlow Solutions as an IT Support Specialist in Charlotte, NC. This contract position offers immediate onboarding for qualified candidates to support our growing client base. If you're a tech-savvy problem-solver ready to hit the ground running, apply now!
We're seeking a dedicated professional to provide exceptional technical support, troubleshoot hardware/software issues, and ensure seamless IT operations. This is your chance to make an immediate impact in a fast-paced environment.
Responsibilities
- Provide Tier 2/3 technical support for desktops, laptops, and network infrastructure
- Diagnose and resolve hardware/software issues including Windows OS, Microsoft Office 365, and cloud applications
- Deploy and configure new systems using imaging tools like SCCM
- Document all support activities in IT service management (ITSM) systems
- Collaborate with vendors for hardware repairs and software licensing
- Assist with cybersecurity protocols and data protection measures
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows 10/11, Active Directory, and Microsoft 365
- Experience with ticketing systems (ServiceNow, Jira, or ZenDesk)
- Strong diagnostic skills for hardware troubleshooting
- Excellent communication and customer service abilities
- Ability to work independently with minimal supervision
- Valid driver's license required for occasional on-site visits