Job Description
Are you a problem-solver looking for an urgent opportunity? Apex Digital Systems is immediately hiring a Technical Support Specialist for our high-volume weekend shift in Columbus, Ohio. We are looking for dedicated professionals to join our elite IT team and ensure our enterprise clients remain productive during critical downtime.
In this role, you will be the technical lifeline for our users, diagnosing complex hardware and software issues with speed and precision. If you are ready to leverage your technical skills in a dynamic environment and enjoy a competitive pay structure with weekends off, we want to hear from you.
Why This Role is Right for You:
- Urgent Placement: Top candidates will start within 48 hours.
- Weekend Premium: Earn $18-$24/hour with no work on weekdays.
- Modern Environment: Work in a state-of-the-art facility in Columbus.
Don't miss this chance to advance your career in a stable, high-demand industry. Apply today!
Responsibilities
- Diagnose and troubleshoot hardware, software, and network connectivity issues for enterprise clients.
- Provide remote technical assistance and on-site support for critical systems.
- Log, track, and manage all technical support tickets using our Service Desk software.
- Evaluate user feedback to identify recurring technical pain points and propose solutions.
- Collaborate with the engineering team to escalate complex issues and ensure timely resolution.
- Maintain a clean and organized workstation, adhering to all IT security protocols.
Qualifications
- High school diploma or GED; Associate degree in IT or Computer Science preferred.
- 1+ years of experience in a help desk, technical support, or customer service role.
- Strong working knowledge of Microsoft Windows and Office Suite.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Must be available to work full-time weekends (Saturday and Sunday).
- Ability to work independently in a fast-paced, high-pressure environment.