Job Description
We are currently seeking a highly motivated Technical Support Specialist to join our elite support team in Philadelphia, PA. This is an urgent opportunity for candidates ready to make an immediate impact while enjoying a stable weekend schedule.
Why Join Our Team?
- Immediate Start: We are looking to fill these positions ASAP.
- Weekend Focus: Enjoy your Monday through Friday free with a consistent Saturday & Sunday schedule.
- Competitive Compensation: Earn between $19.00 and $26.00 per hour based on your technical expertise.
If you have a passion for technology and a knack for solving problems, we want to hear from you today.
Responsibilities
- Diagnose and troubleshoot complex technical issues for end-users via phone, email, and chat.
- Provide clear, step-by-step guidance to customers to resolve hardware and software problems.
- Maintain accurate and detailed records of all support interactions and resolutions in the CRM.
- Collaborate with the engineering and product teams to escalate and document critical bugs.
- Stay updated on the latest product features and troubleshooting best practices.
- Ensure a high-quality customer experience and maintain a professional demeanor under pressure.
Qualifications
- High school diploma or GED required; Associate degree or technical certification preferred.
- Minimum of 1 year of experience in a technical support, helpdesk, or customer service role.
- Mandatory: Must be available to work weekends (Saturday and Sunday).
- Strong problem-solving skills with the ability to think critically and logically.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite and basic operating systems.