Job Description
We are urgently seeking a dedicated Weekend Tech Support Specialist to join our dynamic team in Kansas City, MO. Due to rapid business growth, we are looking for a proactive individual to handle our weekend operations and ensure seamless IT support for our clients.
Why Apply?
- Competitive hourly pay ($18 - $22).
- Weekend premium incentives.
- Modern office environment in the heart of Kansas City.
If you are tech-savvy and ready for an immediate start, we want to hear from you.
Responsibilities
- Provide first-level technical support for hardware and software issues.
- Diagnose and resolve network connectivity problems and system errors.
- Manage and prioritize IT support tickets within a CRM system.
- Perform routine system maintenance and updates during the shift.
- Document all technical issues and resolutions in the knowledge base.
- Escalate complex hardware failures to the senior engineering team.
Qualifications
- High school diploma or GED required; Associate degree in IT preferred.
- 1-2 years of experience in technical support or help desk roles.
- Strong knowledge of Microsoft Windows, Office Suite, and troubleshooting protocols.
- Excellent written and verbal communication skills.
- Must be available to work Saturdays and Sundays on a rotating schedule.
- Ability to work independently with minimal supervision.