Job Description
We are currently seeking a highly motivated Technical Support Specialist to join our expanding team in Detroit, Michigan. This is an urgent opening for a dedicated professional ready to take on a weekend shift role with a competitive salary and excellent benefits.
In this role, you will be the first point of contact for our clients, providing top-tier technical assistance and troubleshooting solutions. If you thrive in a fast-paced environment and want to make an immediate impact, we want to hear from you.
Why Join Us?
- Competitive Pay: $22 - $28/hr based on experience.
- Weekend Flexibility: Enjoy your weekdays free while we cover the weekend operations.
- Modern Tools: Work with cutting-edge technology and CRM platforms.
- Growth Opportunities: Clear pathways for career advancement within the company.
Responsibilities
- Provide advanced technical troubleshooting and customer support for hardware and software issues.
- Manage and prioritize incoming support tickets during weekend shifts to ensure 99% uptime.
- Document all interactions and resolutions in our ticketing system accurately and efficiently.
- Collaborate with the engineering team to escalate complex issues and provide feedback.
- Conduct remote sessions to diagnose system errors and guide clients through solutions.
- Maintain a high level of professionalism and customer satisfaction in every interaction.
Qualifications
- 1-3 years of experience in technical support, customer service, or IT help desk roles.
- Strong knowledge of Microsoft Office Suite and operating systems (Windows/macOS).
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively during off-hours shifts.
- High school diploma or equivalent; Associate degree in IT or related field is a plus.
- Problem-solving mindset with a focus on customer retention.