Job Description
Join our dynamic team at TechCorp Solutions, a leading technology firm in Louisville, KY. We're seeking a Senior IT Support Specialist to fill an immediate position in our growing department. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment where your expertise drives innovation. Apply now to become part of our mission to transform businesses through cutting-edge technology solutions.
Responsibilities
- Manage and maintain enterprise-level IT infrastructure including servers, networks, and cloud systems
- Provide Tier 3 technical support and troubleshooting for complex hardware/software issues
- Implement cybersecurity protocols and ensure compliance with industry standards
- Lead digital transformation projects and system integration initiatives
- Mentor junior IT staff and document technical procedures
- Collaborate with cross-functional teams to optimize IT operations
Qualifications
- Bachelor's degree in Computer Science or related field (or equivalent experience)
- 5+ years of progressive IT support experience with enterprise systems
- Certification in CompTIA Security+ or equivalent cybersecurity certification
- Proficiency in Windows Server, Active Directory, and Azure cloud services
- Strong analytical and problem-solving abilities
- Excellent communication skills with ability to translate technical concepts
- Experience with IT project management methodologies (Agile/Scrum)