Job Description
We are hiring immediately for a Technical Support Specialist to join our dynamic team in Virginia Beach, VA. This is a high-impact role for a self-starter who thrives in a fast-paced environment.
Why join us?
- Immediate start date available.
- Competitive salary and benefits package.
- Opportunity for rapid career growth.
Do you have a passion for solving technical puzzles? Apply today!
Responsibilities
- Provide tier 1 and tier 2 technical support for hardware and software issues.
- Troubleshoot network connectivity, printers, and mobile device configurations.
- Maintain accurate and detailed records of all technical issues and resolutions in the ticketing system.
- Collaborate with senior IT staff to implement system upgrades and patches.
- Assist in the deployment of new workstations and peripherals.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- Minimum of 2 years of experience in a help desk or technical support role.
- Strong knowledge of Windows, macOS, and Linux operating systems.
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively.