Job Description
Are you ready to join a team that values your energy and dedication? ConnectVA Solutions is currently conducting immediate interviews for a high-volume Technical Support Specialist role in the heart of Virginia Beach. We are scaling rapidly and need driven individuals to join our support department immediately.
Why Apply?
- Immediate Start: Onboard within 48 hours of acceptance.
- Competitive Pay: Earn between $20.00 and $27.50 per hour based on experience.
- No Experience Required: Comprehensive training provided on the job.
As a Technical Support Specialist, you will be the bridge between our clients and our technical solutions, ensuring seamless operations and high customer satisfaction.
Responsibilities
- Diagnose and troubleshoot hardware and software issues for remote and on-site clients.
- Provide exceptional customer service and technical guidance via phone and email.
- Document all technical interactions and resolutions in our CRM system.
- Collaborate with the engineering team to escalate complex issues and suggest improvements.
- Conduct quality assurance checks on support tickets to ensure compliance with company standards.
Qualifications
- High school diploma or GED is required.
- Basic proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Strong verbal and written communication skills.
- Ability to work in a fast-paced, high-volume environment.
- Willingness to learn new technologies quickly.