Job Description
We are looking for a motivated Technical Support Specialist to join our Raleigh, NC team immediately. As one of the region's leading tech innovators, we are scaling rapidly and need dedicated professionals to help us deliver excellence.
In this role, you will be the face of our customer service, resolving complex technical issues and ensuring our clients achieve success with our platform. We offer immediate onboarding and a comprehensive training program for the right candidates.
Responsibilities
- Provide exceptional technical support to customers via phone, chat, and email.
- Diagnose and troubleshoot hardware and software issues efficiently.
- Maintain accurate records of customer interactions in our CRM system.
- Collaborate with engineering teams to escalate and document bugs.
- Conduct product training sessions for new clients.
- Stay updated on product knowledge to provide accurate guidance.
Qualifications
- High school diploma or equivalent; associate degree preferred.
- 1-2 years of experience in customer support or helpdesk.
- Strong computer literacy and understanding of operating systems.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced, high-volume environment.
- Reliable internet connection (for remote work options).