Job Description
Are you ready to kickstart your career with an Immediate Start? Apex Global Solutions is currently Urgently Hiring Technical Support Specialists to join our high-performing team in the heart of New York City.
We are looking for driven, articulate individuals who are passionate about solving problems and providing exceptional customer experiences. This is a fantastic opportunity to join a rapidly expanding industry leader with competitive compensation and a commitment to employee growth.
Why You Should Apply:
- Urgent Vacancy: We are filling this role immediately for the right candidate.
- Competitive Compensation: Earn between $55,000 and $75,000 annually.
- Modern Work Environment: State-of-the-art facilities in Midtown Manhattan.
- Comprehensive Benefits: Medical, dental, vision, and 401(k) matching.
Responsibilities
- Provide technical assistance and troubleshooting for a diverse range of customer inquiries via phone, email, and chat.
- Analyze complex technical issues and deliver clear, effective solutions to end-users.
- Document all customer interactions, issues, and resolutions in our CRM system accurately.
- Collaborate with senior engineers and product teams to escalate and resolve complex cases.
- Maintain a high level of customer satisfaction scores and adhere to quality assurance standards.
Qualifications
- High School Diploma or GED required; Associate’s degree in IT or a related field is a plus.
- Strong verbal and written communication skills with a focus on clarity and professionalism.
- Basic proficiency in navigating operating systems and software applications.
- Ability to work flexible shifts, including evenings, weekends, and holidays as required.
- Proven ability to remain calm and composed under pressure in a fast-paced environment.