Job Description
Are you ready to launch your career in the heart of the Rocky Mountains? Apex Innovations is seeking a motivated Entry Level Technical Support Specialist to join our dynamic team in Colorado Springs. We are looking for individuals who are eager to learn, solve complex problems, and contribute to a culture of excellence.
As a rapidly growing tech firm, we value innovation and professional development. We offer a comprehensive training program for new hires, ensuring you have the skills needed to excel from day one. If you have a passion for technology and a customer-first mindset, this is the perfect opportunity for you to start your journey with us.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Fast-track career advancement opportunities.
- Modern office environment with a collaborative team spirit.
- On-the-job training with industry leaders.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues.
- Manage and respond to incoming support tickets through our ticketing system efficiently.
- Assist in the setup, configuration, and maintenance of company devices and networks.
- Document all technical issues and resolutions in our knowledge base to improve future support.
- Collaborate with senior IT staff to diagnose complex technical problems remotely and on-site.
- Conduct basic training sessions for new employees regarding office technology and software tools.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field preferred.
- Basic understanding of computer hardware, operating systems (Windows/macOS), and networking concepts.
- Strong written and verbal communication skills with a focus on customer service.
- Ability to work independently as well as part of a collaborative team.
- Willingness to learn new technologies and adapt to changing systems quickly.
- Must be available to start immediately and work a full-time schedule.