Job Description
We are urgently hiring a skilled Technical Support Specialist to join our dynamic team in Memphis, TN. As a leading technology firm in the heart of the Mid-South, we are looking for a problem-solver who thrives in a fast-paced environment. This is a rare opportunity to secure a position with immediate start dates and comprehensive benefits.
In this role, you will serve as the primary point of contact for our employees, ensuring seamless IT operations and minimizing downtime. We value innovation, integrity, and a proactive approach to technical challenges.
Responsibilities
- Diagnose and Resolve: Troubleshoot hardware, software, and network issues for employees in a timely manner.
- Incident Management: Log, track, and manage technical support tickets using our Service Desk software.
- System Maintenance: Perform routine maintenance on workstations, printers, and servers to ensure optimal performance.
- User Training: Conduct training sessions and create documentation to help users resolve common technical issues independently.
- Network Support: Assist in the configuration and management of local area networks (LAN) and wireless connectivity.
- Hardware Deployment: Assist in the setup and deployment of new devices and software rollouts.
Qualifications
- Education: Associate’s degree in Information Technology, Computer Science, or equivalent work experience.
- Experience: Minimum of 2-3 years of experience in technical support or help desk environments.
- Certifications: CompTIA A+ or Network+ certification is highly preferred.
- Technical Skills: Proficient in Windows 10/11, Microsoft Office Suite, and Active Directory.
- Communication: Excellent verbal and written communication skills with the ability to explain complex concepts to non-technical users.
- Problem Solving: Strong analytical skills with a focus on root-cause analysis.