Job Description
We are looking for a driven and detail-oriented Technical Support Specialist to join our team in Boston, MA. Due to a rapid expansion in our client portfolio, we are conducting urgent hiring for candidates who can start immediately.
In this role, you will serve as the first line of defense for our clients, resolving technical issues efficiently and ensuring high customer satisfaction. If you are looking for immediate employment with a stable and growing tech company, we want to hear from you.
Why Join Us?
- Immediate start available for top candidates.
- Competitive hourly wage ($25 - $35/hr).
- Comprehensive benefits package after 90 days.
- Modern office environment in the heart of Boston.
Responsibilities
- Resolve Technical Issues: Provide timely and accurate support for hardware and software-related inquiries via phone, email, and chat.
- Ticket Management: Log and track all support requests in our ticketing system (Zendesk/ServiceNow) to ensure follow-through.
- Client Communication: Communicate technical concepts clearly to non-technical users and provide step-by-step troubleshooting guides.
- System Monitoring: Monitor system alerts and proactively address potential outages before they affect the end-user.
- Documentation: Maintain up-to-date knowledge base articles and internal documentation.
- Collaboration: Work closely with the IT engineering team to escalate complex issues and provide feedback on product usability.
Qualifications
- Education: High school diploma or GED required; Associate’s degree in IT or related field preferred.
- Experience: 1-2 years of experience in technical support, help desk, or customer service.
- Skills: Proficient in Windows and Mac OS environments; knowledge of networking basics (TCP/IP, DNS) is a plus.
- Communication: Excellent verbal and written communication skills with a focus on empathy and patience.
- Availability: Must be available to work full-time, including some evenings and weekends.
- Problem Solving: Strong analytical skills with the ability to troubleshoot complex issues under pressure.