Job Description
Ready to start earning immediately? Apex Tech Solutions is seeking a dedicated IT Support Specialist to join our rapidly growing team in the heart of Seattle. We offer competitive hourly rates, weekly paychecks, and a collaborative work environment.
In this role, you will be the first point of contact for technical assistance, ensuring our local and remote employees have the tools they need to succeed. If you are a problem-solver with a passion for technology and a desire to work in a dynamic environment, we want to hear from you.
Why Join Us?
- Weekly Payroll: Get paid every week, guaranteed.
- Immediate Start: Onboarding begins immediately upon selection.
- Growth Opportunities: Clear path for advancement within the tech sector.
Don't miss this chance to advance your career in Seattle's booming tech scene. Apply today!
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware, software, and network issues via phone and email.
- Troubleshoot and resolve end-user problems efficiently to minimize downtime.
- Manage and maintain the IT inventory, including asset tracking and warranty management.
- Assist in the deployment, configuration, and setup of new workstations and peripherals.
- Document all incidents, resolutions, and procedures in the ticketing system (e.g., Jira, ServiceNow).
- Collaborate with senior IT staff to implement security patches and system updates.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Proven experience in a Help Desk or IT Support role, preferably in a corporate environment.
- Strong knowledge of Microsoft Office Suite, Windows 10/11, and Active Directory.
- Excellent verbal and written communication skills with a focus on customer service.
- Ability to work independently as well as part of a team in a fast-paced setting.
- Basic understanding of networking concepts (TCP/IP, DNS, VPN).