Job Description
Join the Heart of Silicon Valley's Tech Scene
We are seeking a highly motivated Part-Time Technical Support Specialist to join our team immediately. This is an urgent hiring opportunity for individuals looking to gain valuable experience in a fast-paced environment.
Your Mission
As part of our support team, you will be the first point of contact for internal and external clients, ensuring seamless operations and resolving technical bottlenecks efficiently.
Why Apply?
- Flexible Schedule: Perfect for students or professionals seeking work-life balance.
- Urgent Start: Onboarding begins immediately upon selection.
- Growth Potential: Pathways to full-time employment and senior technical roles.
Responsibilities
- Provide tier-1 technical support via phone, email, and remote desktop tools.
- Troubleshoot hardware, software, and network connectivity issues.
- Maintain a high volume of tickets within the Service Desk system.
- Document all technical issues and resolutions in the knowledge base.
- Collaborate with the IT team to implement new software patches and updates.
- Assist in the setup and configuration of company devices for new hires.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- Basic understanding of Windows, macOS, and Linux operating systems.
- Strong problem-solving skills with a focus on customer satisfaction.
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively in a part-time role.
- Must be located in or willing to commute to San Jose, CA.