Job Description
Are you ready to accelerate your career in the heart of Washington, DC? We are a premier staffing agency connecting top-tier talent with innovative companies. We are currently seeking a Technical Support Specialist who is eager to start immediately and values the stability of weekly pay. If you have a passion for technology and problem-solving, this is the opportunity for you.
Responsibilities
- Provide exceptional technical support to employees via phone, email, and in-person troubleshooting.
- Diagnose and resolve complex hardware and software issues efficiently to minimize downtime.
- Manage and configure network peripherals, printers, and workstations.
- Install, upgrade, and maintain operating systems and business applications.
- Assist in the deployment of new hardware and software across the organization.
- Document all technical issues, solutions, and resolutions in the knowledge base.
- Collaborate with the IT team to improve system performance and user experience.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent work experience.
- Strong understanding of Windows and macOS operating systems.
- Experience with networking protocols (TCP/IP, DNS) and hardware configuration.
- Excellent verbal and written communication skills with a customer-centric approach.
- Ability to prioritize multiple tasks and work independently in a fast-paced environment.
- Must be available to start work immediately.