Job Description
We are urgently hiring a Part-Time Technical Support Specialist to join our dynamic team in Dallas, TX. If you are looking for a flexible schedule with immediate impact, we want to hear from you. This is a fantastic opportunity for tech-savvy individuals to grow their career while enjoying work-life balance.
Why Apply?
- Urgent Need: Start working within 48 hours of application.
- Flexible Hours: Choose shifts that fit your lifestyle.
- Growth Potential: Clear path to full-time opportunities.
Responsibilities
- Provide top-tier technical troubleshooting and support for hardware and software issues.
- Manage incoming support tickets and communicate effectively with clients.
- Document all technical interactions and resolutions in our CRM system.
- Collaborate with the engineering team to identify recurring system issues.
- Maintain a high level of customer satisfaction and professional demeanor.
- Conduct basic training sessions for new client software tools.
Qualifications
- High school diploma or equivalent (Associate's degree preferred).
- 1+ years of experience in IT support or customer service.
- Strong knowledge of Windows, macOS, and common office software.
- Excellent verbal and written communication skills.
- Ability to work independently and solve problems under pressure.
- Reliable internet connection and home office setup.