Job Description
Join our dynamic team at Apex Solutions Group as we urgently seek a Part-Time Customer Support Specialist to deliver exceptional service to our growing client base. This role offers flexible hours and immediate start for qualified candidates passionate about problem-solving and customer satisfaction.
Why Join Us?
• Competitive hourly rates + performance bonuses
• Modern downtown Raleigh office with free parking
• Comprehensive training and career growth opportunities
• Collaborative team environment with regular recognition programs
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with exceptional professionalism
- Resolve technical issues and troubleshoot product problems efficiently
- Document interactions in CRM system with accurate detail
- Collaborate with technical team to escalate complex issues
- Meet monthly performance metrics for response time and resolution
- Contribute to process improvements for customer workflows
- Support weekend and evening shifts as needed
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in tech or SaaS industry
- Proficient with CRM software (Salesforce experience a plus)
- Exceptional written and verbal communication skills
- Ability to remain calm and solution-focused under pressure
- Available to work 20-25 hours/week including weekends
- Must pass background check and drug screening