Job Description
We are currently seeking a dedicated and enthusiastic Part-Time Customer Service Representative to join our growing team in Jacksonville, FL. This is an urgent opening for a role that offers flexibility and growth opportunities. If you are looking for immediate employment and want to make an impact, we want to hear from you.
As a key member of our support team, you will be the face of our company, ensuring our clients receive the highest level of service. We offer a dynamic work environment and the chance to work with cutting-edge technology.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat in a timely and professional manner.
- Resolve customer issues and complaints with empathy and efficiency.
- Update customer information and maintain accurate records in our CRM systems.
- Collaborate with the sales and technical teams to escalate complex issues.
- Provide product demonstrations and training to new clients as needed.
- Meet daily and weekly performance metrics regarding response time and customer satisfaction.
Qualifications
- High school diploma or equivalent; some college or vocational training is a plus.
- Proven experience in customer service or a related field is preferred.
- Strong verbal and written communication skills.
- Proficiency in using computers and basic office software (MS Office, Google Suite).
- Ability to work flexible hours, including evenings and weekends, as required by business needs.
- Must be available to start immediately.