Job Description
We are urgently hiring a dedicated Technical Support Specialist for our night shift team in Raleigh, NC. If you thrive in a fast-paced environment and enjoy helping others solve complex problems, this is the opportunity for you. We offer competitive pay and immediate start dates for qualified candidates.
Why Join Us?
- Shift Flexibility: Enjoy our 3rd shift schedule (10 PM - 7 AM).
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on experience.
- Immediate Start: We are looking to fill this role urgently.
Responsibilities
- Provide technical troubleshooting and support to customers via phone, chat, and email during the night shift.
- Diagnose and resolve hardware and software issues efficiently to minimize downtime.
- Maintain accurate and detailed records of all customer interactions in the CRM system.
- Escalate complex technical issues to senior engineering teams when necessary.
- Conduct quality assurance checks to ensure high service standards are met.
- Collaborate with the day shift support team to ensure seamless operations.
Qualifications
- High school diploma or equivalent (Associate’s degree in IT or related field preferred).
- Previous experience in customer service or technical support is a plus.
- Strong computer literacy and basic understanding of operating systems.
- Excellent verbal and written communication skills.
- Ability to work independently and stay focused during night hours.
- Proven problem-solving skills with a patient, customer-centric attitude.