Job Description
Are you a dedicated problem-solver ready to make an impact? Apex Digital Systems is currently urgently hiring a Night Shift Technical Support Specialist to join our dynamic team in San Jose, CA.
We are looking for a motivated individual who thrives in a fast-paced environment and is committed to delivering excellence during our evening operations. If you have a knack for troubleshooting and a passion for helping others, we want to hear from you.
Why Join Us?
- Competitive Pay: Earn between $22.00 and $30.00 per hour.
- Modern Facilities: Work in a state-of-the-art office in the heart of Silicon Valley.
- Professional Growth: Access to ongoing training and career advancement opportunities.
Don't miss this opportunity to advance your career with a leading technology firm. Apply today!
Responsibilities
- Provide Technical Assistance: Troubleshoot hardware and software issues for clients via phone, email, and chat during evening hours.
- Monitor Systems: Actively monitor server performance and network traffic to ensure minimal downtime.
- Customer Communication: Clearly explain technical solutions to non-technical users and document all interactions in our CRM system.
- Issue Resolution: Prioritize and resolve tickets efficiently, escalating complex issues to the senior engineering team when necessary.
- Security Protocols: Adhere strictly to all IT security policies and data privacy regulations.
- Team Collaboration: Communicate effectively with day-shift supervisors and cross-functional teams.
Qualifications
- Education: High school diploma or equivalent required; Associate’s degree in IT or related field is a plus.
- Experience: Minimum of 1-2 years of experience in technical support or helpdesk roles.
- Availability: Must be available to work rotating night shifts (e.g., 6:00 PM - 3:00 AM or similar).
- Technical Skills: Proficiency with Windows, macOS, and troubleshooting network connectivity issues.
- Communication: Excellent verbal and written communication skills with a customer-first mindset.
- Problem Solving: Strong analytical skills with the ability to think critically under pressure.