Job Description
Are you a dedicated professional looking for urgent night shift hiring jobs in Seattle, WA? Nexus Tech Solutions is expanding our elite 24/7 support team and is seeking a skilled Tech Support Specialist to join our high-performance crew. If you thrive in a dynamic environment and want to make a tangible impact, we want to hear from you.
Our night shift team is the backbone of our operations, ensuring our clients receive uninterrupted service around the clock. We offer a comprehensive benefits package, a modern office space in the heart of Seattle, and clear pathways for career advancement.
Responsibilities
- Provide exceptional 24/7 technical troubleshooting and support for enterprise-level clients.
- Manage and resolve high-priority service tickets within strict Service Level Agreements (SLAs).
- Monitor system health and troubleshoot network or hardware issues during off-peak hours.
- Document technical solutions and escalate complex issues to senior engineering teams.
- Maintain a professional demeanor while managing high-volume inquiries via chat, email, and phone.
- Collaborate with day-shift teams to ensure seamless knowledge transfer and continuity.
Qualifications
- 1-3 years of professional experience in technical support, help desk, or customer success.
- Must be available to work rotating night shifts (e.g., 11:00 PM – 7:00 AM).
- Strong knowledge of Windows, Linux, and cloud-based platforms (AWS/Azure).
- Excellent written and verbal communication skills.
- Ability to diagnose problems quickly and provide effective resolutions.
- High school diploma required; Associate degree or IT certification is a plus.