Job Description
Are you looking for a high-paying, stable role with immediate impact? Oakland Customer Solutions is urgently hiring for dedicated Night Shift professionals. We are seeking reliable individuals to join our elite team and provide top-tier support during the critical evening hours.
Join us and enjoy a competitive salary, a night shift differential of up to $5/hr, and comprehensive benefits. This is a fantastic opportunity for those seeking stability in the Oakland job market.
Why Apply?
- Urgent Openings: We are filling positions immediately.
- Night Shift Premium: Earn more with our shift differential.
- Modern Facilities: Work in a state-of-the-art facility in Downtown Oakland.
Responsibilities
- Manage High-Volume Inquiries: Receive and resolve a high volume of customer tickets and support requests efficiently during the night shift.
- Troubleshoot Technical Issues: Diagnose and resolve software and hardware issues for clients with a focus on speed and accuracy.
- Monitor System Health: Perform routine system checks and ensure all support queues are updated and managed effectively.
- Document Interactions: Maintain detailed, accurate records of all customer interactions and resolutions in our CRM system.
- Collaborate with Day Team: Communicate critical issues and hand over pending tickets to the morning support team seamlessly.
Qualifications
- Reliability: Proven track record of punctuality and attendance in previous roles.
- Communication Skills: Excellent verbal and written communication skills in English.
- Technical Proficiency: Basic computer literacy and familiarity with CRM software is a plus.
- Problem Solving: Ability to think critically and resolve issues independently.
- Availability: Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).