Job Description
Are you looking for an immediate start with a top-tier company?
Apex Logistics & Support is urgently hiring for our Night Shift Customer Service team in the heart of New York City. We are looking for motivated individuals to join our high-energy environment and help us deliver excellence 24/7.
Why join us?
- Immediate Start: Onboarding begins within 48 hours of application.
- Premium Night Shift Pay: Earn up to $28/hr with shift differentials.
- Comprehensive Benefits: Medical, dental, and vision insurance available.
- Modern Facility: Work in a clean, air-conditioned, and safe office.
- Growth Opportunities: Clear pathways for advancement to Team Lead and Management roles.
Don't miss this opportunity to secure a stable, well-paying job in NYC. Apply today!
Responsibilities
- Manage a high volume of inbound and outbound customer calls with a professional and empathetic tone.
- Resolve complex customer inquiries and complaints efficiently while adhering to company scripts and guidelines.
- Update and maintain accurate customer records in the CRM database.
- Collaborate effectively with day-shift team members to ensure seamless service continuity.
- Meet daily performance metrics regarding call handling time and customer satisfaction scores.
- Identify and escalate potential systemic issues to the quality assurance department.
- Adhere to all safety protocols and office regulations.
Qualifications
- High School Diploma or GED equivalent required.
- Previous experience in customer service, call centers, or retail preferred.
- Must be legally authorized to work in the United States.
- Must be available to work rotating night shifts (11:00 PM - 7:00 AM).
- Strong computer literacy, including proficiency in Microsoft Office Suite.
- Excellent verbal communication skills and a knack for problem-solving.
- Ability to remain calm and composed under pressure.