Job Description
We are seeking a dedicated and empathetic Night Shift Customer Service Representative to join our dynamic team in Denver, CO. This is an urgent hire opportunity for individuals who thrive in a fast-paced environment and want to start immediately.
In this role, you will serve as the primary point of contact for our valued customers, ensuring their inquiries are resolved efficiently and professionally while maintaining high service standards.
Responsibilities
- Handle a high volume of inbound and outbound customer calls and emails during night hours.
- Resolve customer issues and complaints with patience, empathy, and efficiency.
- Accurately document customer interactions and account updates in the CRM system.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Identify opportunities to upsell products or services based on customer needs.
- Maintain a professional demeanor and adhere to all company policies and procedures.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in customer service, call center, or support roles preferred.
- Strong verbal and written communication skills.
- Ability to work independently and manage time effectively during night shifts.
- Basic computer proficiency and typing speed (40+ WPM).
- Reliable transportation and availability to work rotating night shifts.