Job Description
Ready to launch your career in customer service without prior experience? Urban Solutions Group is seeking motivated Entry-Level Customer Service Specialists to start immediately in San Antonio! We provide comprehensive paid training and a supportive environment to help you thrive.
Join our dynamic team where you'll become the first point of contact for valued clients, resolving inquiries with professionalism and enthusiasm. This is your chance to develop essential skills in communication, problem-solving, and client relationship management while building a strong foundation for future growth opportunities.
What We Offer:
• Competitive hourly pay + performance bonuses
• Paid 2-week intensive training program
• Flexible scheduling options
• Health benefits after 90 days
• Clear career advancement path
Responsibilities
- Respond to customer inquiries via phone, email, and chat channels
- Resolve billing and service issues using internal knowledge base
- Document all interactions in CRM system with detailed notes
- Collaborate with technical teams to resolve complex escalations
- Maintain positive customer satisfaction metrics
- Participate in weekly training sessions to enhance product knowledge
- Support team goals by meeting daily performance targets
Qualifications
- No experience required - comprehensive training provided
- High school diploma or equivalent (GED accepted)
- Strong verbal communication skills in English
- Basic computer proficiency (typing, internet, email)
- Ability to multitask in fast-paced environment
- Positive attitude with customer-focused mindset
- Reliable transportation to downtown San Antonio office
- Must pass background check and drug screening