Job Description
We are currently seeking dedicated Night Shift Customer Service Representatives to join our dynamic team in Oklahoma City. Due to rapid business growth, we have urgent openings and are looking for motivated individuals ready to deliver excellence in a fast-paced environment.
As a key member of our support team, you will play a vital role in ensuring our clients receive top-tier assistance during evening hours. We offer a comprehensive benefits package, including health insurance, paid time off, and a competitive hourly rate.
Responsibilities
- Handle high-volume inbound and outbound customer inquiries via phone, email, and chat.
- Resolve complex customer issues with patience and professionalism.
- Document all interactions accurately in the CRM system.
- Collaborate with team leads to improve service processes.
- Manage escalations and ensure timely closure of support tickets.
- Maintain a high level of product knowledge to assist customers effectively.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service or call center environments is preferred.
- Strong verbal communication and active listening skills.
- Ability to work flexible shifts, including nights and weekends.
- Proficiency with computer applications and CRM software.
- Must be available for immediate start.