Job Description
We are seeking an IT Support Specialist to join our growing team in Austin, TX. This is an urgent hiring opportunity for a driven professional looking for a role with weekly pay and immediate impact. If you have a knack for technology and customer service, we want to hear from you.
As a key member of our IT department, you will be the first point of contact for our employees, ensuring smooth operations and rapid resolution of technical issues. We offer a competitive hourly rate and a dynamic work environment.
Why Apply?
- Weekly Paychecks: Get paid every Friday with no waiting.
- Immediate Start: Onboarding starts ASAP for the right candidate.
- Modern Environment: Work with cutting-edge technology in the heart of Austin.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person for hardware and software troubleshooting.
- Set up and configure new workstations, ensuring proper connectivity and software installation.
- Maintain accurate and detailed logs of all technical tickets and support requests in the CRM system.
- Collaborate with the Senior IT team to resolve complex technical escalations and system outages.
- Conduct regular IT inventory checks and assist in the deployment of new hardware and peripherals.
- Ensure compliance with company security protocols and data privacy regulations.
- Train junior staff and new hires on standard operating procedures and internal tools.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science, IT, or related field is preferred.
- 1-2 years of experience in technical support, help desk, or customer service.
- Strong knowledge of Windows operating systems, Microsoft Office Suite (Word, Excel, Outlook), and basic troubleshooting techniques.
- Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Ability to work independently as well as part of a collaborative team.
- Must be authorized to work in the United States.
- Flexibility to work occasional evenings or weekends as needed.