Job Description
We are seeking a highly skilled IT Support Specialist to join our elite team in Washington, DC. This is an urgent hire opportunity for a dedicated professional who thrives in a fast-paced environment and demands weekly pay.
As a key member of our technical department, you will provide top-tier support to internal stakeholders, ensuring our infrastructure remains robust and our team stays productive. We offer a modern work culture, competitive benefits, and the stability you are looking for.
Responsibilities
- Provide Tier 2 technical support and troubleshooting for hardware, software, and network issues.
- Manage and resolve IT help desk tickets efficiently using our ticketing system.
- Install, configure, and maintain desktop computers, printers, and mobile devices.
- Collaborate with senior engineers to implement new IT systems and security protocols.
- Conduct regular system checks to ensure data integrity and network stability.
Qualifications
- Minimum of 2 years of experience in IT support or help desk roles.
- CompTIA A+ or Network+ certification is a strong plus.
- Proficiency in Microsoft Office 365, Active Directory, and remote access tools.
- Excellent problem-solving skills and the ability to communicate complex technical concepts clearly.
- Ability to work flexible hours, including occasional overtime.