Job Description
We are seeking a dedicated and dynamic IT Support Specialist to join our rapidly growing team in Cleveland, OH.
This is an urgent hire opportunity for a proactive problem solver who thrives in a fast-paced environment. We offer a competitive salary, comprehensive benefits, and the chance to make a significant impact on our organization's technological infrastructure.
Why Join Us?
- Immediate start available.
- Competitive salary and performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Professional development and certification reimbursement.
Don't miss this chance to advance your career with a leading technology firm in Northeast Ohio.
Responsibilities
- Provide Tier 2 technical support and troubleshooting for hardware, software, and network issues.
- Manage and prioritize incoming help desk tickets and service requests efficiently.
- Install, configure, and maintain desktop environments, peripherals, and mobile devices.
- Collaborate with the IT team to implement new technologies and improve system security.
- Document technical issues and resolutions in the ticketing system.
- Conduct regular system checks to ensure optimal performance and uptime.
Qualifications
- Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
- Minimum of 2 years of experience in IT support, help desk, or a similar technical role.
- Strong knowledge of Windows operating systems, Active Directory, and Microsoft Office Suite.
- Experience with remote desktop tools and ticketing systems (e.g., Jira, ServiceNow).
- Excellent communication skills and the ability to explain complex technical concepts to non-technical users.
- Ability to work independently and manage multiple priorities in a dynamic environment.