Job Description
We are Urgently Hiring! We are looking for a talented and proactive IT Support Specialist to join our growing team in Virginia Beach. If you are ready for an immediate hire and want to make an impact in a fast-paced environment, we want to hear from you.
TidePool Technologies is a leader in providing cutting-edge solutions. We pride ourselves on our culture of innovation and our commitment to employee growth. Due to recent project scaling, we have an urgent opening for a dedicated professional who can hit the ground running.
Why Join Us?
- Immediate start date available.
- Competitive salary and comprehensive benefits package.
- Modern office environment with flexible work options.
- Continuous training and professional development opportunities.
Responsibilities
- Provide Tier 2 and Tier 3 technical support to employees via phone, email, and in-person.
- Diagnose and resolve hardware, software, and network issues efficiently.
- Manage and maintain computer systems, printers, and peripherals.
- Assist in the deployment and configuration of new workstations and software applications.
- Maintain accurate records of incidents, tickets, and resolutions in the ticketing system.
- Collaborate with the IT team to improve overall system performance and security.
Qualifications
- Minimum of 2 years of experience in IT support or a related technical field.
- Strong knowledge of Windows 10/11 and Microsoft Office Suite.
- Familiarity with Active Directory and basic networking concepts (TCP/IP, DNS).
- Excellent problem-solving skills and the ability to communicate technical concepts to non-technical users.
- CompTIA A+ certification is a plus but not required.
- Ability to work independently and manage multiple priorities in a fast-paced environment.