Job Description
Immediate Start Available! Join Our Growing Team in Baltimore.
About Us:
Apex Systems is currently seeking a highly motivated IT Support Specialist to join our dynamic team in Baltimore, MD. Due to rapid expansion, we are filling this position immediately and offer a competitive benefits package for the right candidate.
The Role:
We are looking for a tech-savvy problem solver who can provide exceptional technical support to our diverse client base. If you are ready to kickstart your career with an urgent hiring process, this is your chance.
Why Apply:
- Immediate Onboarding: Start working within days.
- Competitive Pay: $55k - $75k based on experience.
- Modern Environment: Work in the heart of Baltimore's tech district.
Responsibilities
- Tier 2 Technical Support: Diagnose and resolve hardware, software, and network issues for end-users in a timely manner.
- Incident Management: Manage incoming service tickets and prioritize requests to ensure minimal downtime for business operations.
- Hardware & Software Deployment: Assist in the setup, configuration, and maintenance of workstations, printers, and mobile devices.
- User Training: Provide clear, concise guidance to users on new technologies and software updates.
- Documentation: Maintain accurate records of technical issues, resolutions, and system configurations.
- Network Monitoring: Perform routine checks to ensure network integrity and security compliance.
Qualifications
- Education: High school diploma or equivalent (Associate’s degree in IT or Computer Science preferred).
- Experience: 1-3 years of experience in IT Help Desk or Technical Support.
- Technical Skills: Proficiency in Windows and macOS operating systems, Active Directory, and Microsoft Office Suite.
- Communication: Excellent verbal and written communication skills with a focus on customer service.
- Problem Solving: Strong analytical skills with the ability to troubleshoot complex technical problems.
- Flexibility: Willingness to work occasional evenings or weekends as needed.