Job Description
Join Milwaukee's fastest-growing tech firm in an urgent hiring initiative for a Senior IT Support Specialist. We're seeking an experienced professional to lead our IT operations during a critical expansion phase. This role offers immediate impact, competitive compensation, and the opportunity to shape our technical infrastructure. If you thrive in high-pressure environments and excel at problem-solving, we need you on our team now.
Responsibilities
- Manage and resolve complex technical issues across 500+ endpoints
- Lead cybersecurity incident response protocols
- Implement and maintain network infrastructure (Cisco, VMware)
- Train staff on new technologies and security best practices
- Collaborate with vendors for hardware/software procurement
- Document IT processes and maintain compliance documentation
- Provide after-hours on-call support (rotating schedule)
Qualifications
- 5+ years in IT support with 2+ years in senior role
- Certified CompTIA Security+ or equivalent
- Expertise in Windows Server administration and Active Directory
- Experience with helpdesk ticketing systems (ServiceNow preferred)
- Strong troubleshooting skills for hardware/software issues
- Ability to work independently with minimal supervision
- Valid Wisconsin driver's license
- BS in Computer Science or related field