Job Description
Immediate Hire Opportunity in Phoenix, AZ! Join our dynamic team at Phoenix Tech Solutions Inc. as a Tech Support Specialist and start your career within 48 hours. We're urgently seeking passionate tech professionals to deliver exceptional customer support and resolve complex technical challenges. Enjoy competitive compensation, flexible scheduling, and a collaborative work environment. Apply now and become part of our innovative tech community!
Responsibilities
- Provide 24/7 technical support for enterprise software and hardware systems
- Diagnose and resolve network, security, and infrastructure issues
- Document all technical procedures and create knowledge base articles
- Collaborate with cross-functional teams to implement IT solutions
- Train end-users on new technologies and best practices
- Monitor system performance and proactively address potential threats
- Ensure compliance with industry-standard security protocols
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA Network+ or equivalent certification required
- Proficiency in Windows Server, Active Directory, and cloud platforms
- Strong troubleshooting skills for network and system issues
- Excellent communication and customer service abilities
- Ability to work flexible shifts including nights/weekends
- Valid Arizona driver's license and clean background check
- Experience with ticketing systems (ServiceNow/Jira) preferred