Job Description
Join our dynamic team immediately! We're urgently seeking a skilled IT Support Specialist to start within 48 hours. This high-impact role requires a proactive problem-solver to maintain critical infrastructure and deliver exceptional user support. If you thrive in fast-paced environments and possess hands-on technical expertise, apply now to secure your position in our growing Tucson-based organization.
Responsibilities
- Provide Tier 2-3 technical support for hardware/software issues across 200+ endpoints
- Deploy and manage Microsoft 365 environment including Azure AD and Intune
- Implement cybersecurity protocols including endpoint protection and network monitoring
- Document IT procedures and maintain asset management databases
- Collaborate with cross-functional teams on system integration projects
- Manage helpdesk ticket system with SLA adherence
Qualifications
- 3+ years of hands-on IT support experience with Windows 10/11 Enterprise
- Microsoft 365 certification (MS-900 or MS-102) required
- Strong knowledge of Active Directory, DNS, and DHCP administration
- Experience with virtualization (VMware/Hyper-V) and cloud services
- CompTIA Security+ or equivalent security certification
- Ability to work flexible hours including occasional on-call duties