Job Description
Are you ready to start today? We are currently seeking a highly motivated Technical Support Specialist to join our team in El Paso, TX. This is an immediate hire position designed for professionals who are ready to hit the ground running.
We are not looking for delays. If you have the skills and the drive, we have the role for you. Join a company that values speed, quality, and your career growth.
Why Apply?
- Immediate start available
- Competitive hourly pay
- Modern work environment
Responsibilities
- Provide 1st and 2nd level technical support for hardware and software issues.
- Diagnose and resolve network connectivity problems with speed and accuracy.
- Maintain accurate records of all technical tickets and resolutions in the CRM.
- Escalate complex issues to senior engineering teams when necessary.
- Train junior staff on standard troubleshooting procedures.
Qualifications
- High school diploma or GED; Associate’s degree in IT or related field preferred.
- Proven experience in helpdesk or technical support roles.
- Strong working knowledge of Windows, macOS, and Office Suite.
- Excellent verbal communication skills for client interaction.
- Ability to work flexible hours and handle high-volume inquiries.
- Must be authorized to work in the United States.