Job Description
Join a High-Growth Team in Boston, MA!
Boston TechConnect is urgently hiring entry-level Customer Support Specialists. We are looking for passionate individuals who are eager to launch their career in the technology sector. No prior experience is required—we provide comprehensive training to get you up to speed.
We offer a dynamic work environment, competitive benefits, and a clear path for advancement.
Responsibilities
- Assist customers with technical inquiries via phone, email, and live chat.
- Troubleshoot basic hardware and software issues.
- Document customer interactions and solutions accurately.
- Collaborate with the technical team to resolve complex issues.
- Maintain a positive and professional demeanor at all times.
Qualifications
- High school diploma or equivalent.
- Basic computer literacy and internet navigation skills.
- Strong written and verbal communication abilities.
- Ability to work in a fast-paced, team-oriented environment.
- Willingness to learn and adapt to new technologies.
- Reliable internet connection (if remote).