Job Description
We are Urgently Hiring!
Apex Digital Solutions is seeking motivated individuals to join our growing team in San Diego. If you are looking for a career in the tech industry but have no prior experience, this is the perfect opportunity for you.
We provide comprehensive on-the-job training and mentorship. This is a fantastic chance to jumpstart your career in customer support and technical troubleshooting.
Responsibilities
- Provide Tier 1 technical support to customers via phone and email.
- Diagnose and troubleshoot basic hardware and software issues.
- Maintain accurate records of customer interactions and resolutions in our CRM system.
- Collaborate with senior technicians to learn best practices and advanced troubleshooting techniques.
- Escalate complex issues to the appropriate department while ensuring customer satisfaction.
Qualifications
- High school diploma or GED required.
- No prior experience required; we teach you everything you need to know.
- Basic computer literacy (ability to navigate Windows/Mac OS).
- Strong communication skills and a friendly, patient demeanor.
- Reliable high-speed internet connection and a quiet home office environment.